Refund policy

DJI Supply Company offers a straightforward 15-day return policy for your convenience and peace of mind when shopping. Here are the key details:

1. Eligibility: If you are not completely satisfied with your purchase, you may return it within 15 days from the delivery date.

2. Refund or Exchange: You have the option to request either a refund (minus any shipping or packaging charges) or an exchange for the returned item.

3. Dispute Handling: All disputes related to returns should be opened directly by contacting DJI Supply Company. It’s essential to follow this process to ensure smooth resolution. DJI Supply Company appreciates it if you provide the following information:

   • Photos or videos of the damaged item to prove damage. If photos cannot demonstrate the damage adequately, please upload a video.
   • Screenshot of the email or dispute received, including the name, date, and content. This refers to any customer complaints sent via PayPal Dispute or other gateways.
   • If our Dispute Team requests a return, the products need to be returned.

4. Specific Cases for Refund, Resend, or Return:

   • Orders Delayed: If orders lack tracking information, are in transit, pending, or expired 60 days after departing, DJI Supply Company will handle disputes. Different timeframes apply to specific countries and shipping methods.
     • For orders shipped within the USA, it’s counted as 45 days after departure from.
     • For Brazil, it’s after 110 days due to strict customs clearance.
     • Some special shipping methods are exempt from dispute handling.
   • Orders Not Received: If tracking information shows that the order is delivered, DJI Supply Company will not process a refund or resend. To address non-delivery cases:
     • Obtain a non-delivery certification from the local post office with an official seal.
     • Pay attention to tracking information alerts if available (e.g., incorrect address, no such number, unknown recipient, refused).